Reference

Open the Terms Before You Fund Your Wallet

Two things worth knowing before you read a line: your account, your RM balance and every Touch 'n Go eWallet, Boost or GrabPay transfer run under the rules on this page, and we have kept the wording in plain English so you can get…

Account rules in plain EnglishWallet and RM balance clausesPayment wording, clause by clauseSupport for any clause question

Browse the Lobby Read FAQ

ASK ACCOUNT CARE

Ask Support About Any Clause

Policy questions should not sit in a queue while you wait. Sign in, open the chat tab in your account and our support desk picks up the thread with your account record already in front of them, which helps when the question is how a wallet transfer was credited or which clause applied to a session. Email suits anything you want in writing, like a name correction or a copy of a clause. Keep your account email and reference number handy so we can match your message quickly.

Team online

Live chat in your account

Sign in, open the chat tab and the support desk can read your account record while you type, so clause and wallet questions get answered in the same thread.

Email for written answers

Send the clause number and your account email and we reply in writing, which suits name corrections, account closures or anything you want on record for later.

Callback for account changes

For a change you cannot make yourself, leave a callback request with your mobile number and a time that suits, and we ring you back to confirm the steps.

DATA AND SECURITY

See How mratm Handles Your Account Data

Handling your account data properly is part of the service, not a footnote. We keep the records needed to run your wallet — account name, contact email, transaction history and the device you sign in from — and use them to verify access, spot unusual logins and answer your questions. Cookies do the housekeeping: they hold your session while you switch between the lobby and the cashier, and you can clear them from your browser whenever you like. Ask us for a copy of your data or a correction and we process it through the support channel you used.

What we store

Account name, contact email, transaction history and the device you sign in from — the records we need to credit your wallet, trace a transfer and confirm it is you.

Cookies and sessions

Cookies keep you signed in while you switch between the lobby and the cashier, and they remember your display settings so a page does not reset on every visit.

Keeping access tight

Your password and one-time codes are yours alone, and we flag an unusual sign-in from a new device so you can confirm the session before any wallet movement happens.

Asking for changes

Want a copy of your records, a correction or your account closed? Send the request from your registered email and we confirm the outcome once it is done.

Browse the Clauses That Apply to Your Account

mratm Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This page is the agreement between you and mratm from the moment you open an account. Using the lobby, the wallet or any of the payment rails listed in this section means you accept what is written here, so read it before your first Touch 'n

1
Go eWallet transfer rather than after a dispute. Eligibility is simple enough: you must meet the minimum age set by the law where you live, the account stays in your own name, and availability depends on local law — the service is offered where local law
2
permits. Your RM balance, your DuitNow transfers and your FPX or Maybank2u funding all land in the account wallet you control, and keeping your password and one-time codes to yourself is on you. We update these terms when payment rails, game catalogues or regional rules change,
3
and the wording on this page is the current version. Nothing here promises an outcome: a spin on Hornbill Gold Slots, a hand of Live Baccarat or a football market on the Malaysia Super League settles on the provider's rules and the result, not on anything
4
we claim. The same clauses cover you whether you sign in from Melaka or Seremban, and if a line reads oddly, message support before you act on it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Check the Details Behind Each Rule

The questions we get asked most about this page come down to acceptance, changes, law and data. If your own question is not here, live chat is the quickest route to a straight answer.

Yes — you accept them when you complete the account form and keep using the lobby or wallet afterwards. If you disagree with a clause, stop and ask support before you go further.

They can, when payment rails, game catalogues or regional rules shift. We publish the updated wording on this page, and continuing to use your account means you accept the version live at the time.

It depends on where you are, since access is offered only where local law permits. Where a clause conflicts with a local rule, the local rule comes first and we adjust the wording.

Send the request from your registered email address, or raise it in live chat once you are signed in. We confirm what we hold and handle corrections through the same channel.

Move any remaining RM balance back to your Touch 'n Go eWallet, Boost account or bank first. Once the account closes the wallet closes with it, and we keep only the records we must hold.

Ask before you act on it. Live chat in your account handles most clause questions while you are signed in, and email works when you want the answer written down.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Open the Terms Before You Fund Your Wallet

Ask Support About Any Clause

Live chat in your account

Email for written answers

Callback for account changes

See How mratm Handles Your Account Data

What we store

Cookies and sessions

Keeping access tight

Asking for changes

Check the Details Behind Each Rule

01 Do I accept these terms just by opening an account?

02 Can these terms change after I join?

03 Which law applies to this agreement?

04 How do I ask for a copy of my account data?

05 What happens to my wallet balance if I close my account?

06 Where do I go if a clause is unclear?

Terms & Conditions

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