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Understand the Legal Ground Before You Play

The terms on this page govern your account relationship with mratm — covering how we handle your data, what access rights apply, and how disputes are approached. Eligibility to use the platform depends on local law and is available only where local law permits.

Account access conditionsData handling and retentionJurisdiction-dependent eligibilityYour right to request changesContact path for legal queries
mratm Understand the Legal Ground Before You Play
HOW WE HANDLE THIS

Data, Security and Your Account Integrity

We take the operational side of these legal commitments seriously. Below is how each area works in practice — not in abstract policy language, but in the steps and systems your account actually runs through.

Data Handling

Account data — including payment history from Touch 'n Go eWallet, Boost and GrabPay transactions — is stored only for the period required to service your account and meet applicable legal obligations.

Cookie Policy

We use session and preference cookies to keep your account state intact across mobile and desktop. You can adjust cookie preferences through your browser settings; disabling all cookies may affect account login behaviour.

Account Security

Every login triggers an OTP check to the number registered on your account. If you change your registered number, verification is required before the new detail takes effect — this protects you from unauthorised account takeovers.

Data Correction and Retention

You have the right to request a correction of any inaccurate account data we hold. Retention periods are set by our processing purposes; once a retention window closes, data is removed from our active systems.

LEGAL CONTACT PATHS

Reach Us for Account and Legal Matters

If you need to raise a legal query, request a copy of your data, or flag a concern about how your account is handled, these are the channels we monitor. Response times vary by channel, but legal and data requests are prioritised over general account queries. Have your account ID ready when you write in.

Team online

Live Chat

Open the chat widget from any page on mratm for account verification questions, data access requests, or to flag a terms concern. Available through your browser or mobile screen.

Email Support

Send formal legal requests or data-handling queries to our support email. Include your registered account detail and the nature of your request so we can route it correctly.

Account Dashboard

Log in and navigate to Account Settings to submit a data correction request or review the terms version you accepted at registration. No need to contact support for minor profile changes.

Common Questions About Your Account Terms

These are the questions we actually receive about legal conditions, data rights and account access. If your question is not here, reach us through live chat or email with your account ID at hand.

Your account is subject to applicable Malaysian law. Access and eligibility depend on local law and are available only where local law permits. If your region restricts such services, no implied permission is granted by these terms.

Yes. Submit a data access request through live chat or email, with your account ID included. We route legal and data requests separately from general support so they receive appropriate handling.

Payment records from Touch 'n Go eWallet, Boost and GrabPay transactions are retained for the period required to service your account. Once the retention window closes, that data is removed from active systems.

We notify you via the contact detail on your account when terms change. Your continued use after the update date constitutes acceptance. You can review the current version at any time on this page.

Log in and go to Account Settings for minor profile corrections. For formal data correction requests, write to our support email with your account ID and the specific detail you need corrected.

Session cookies keep your account state intact across mobile and desktop. You can manage cookie preferences in your browser settings, but disabling all cookies may interfere with the login and OTP verification flow.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.