mratm · Deposits, Withdrawals Account Banking

Verify Your mratm Account

Account verification is how we confirm that your balance, deposits and withdrawals are protected against unauthorised access. The process is straightforward: submit a copy of your MyKad or passport through the secure upload section in your account settings, alongside a recent proof-of-address document if requested. We cross-reference the name on your documents with the payment method you use — whether that is

your Maybank2u account or your Boost wallet — so funds always move to the right person. Verification is a one-time step for most accounts; once approved, you move through the withdrawal queue without repeating it.

Open Account Settings and find Verification — Navigate to your profile or account settings page, locate the Identity Verification section, and tap to begin the submission.
Upload your MyKad or passport — Submit a clear image of your MyKad front and back, or your passport photo page. The document must be current and fully readable.
Confirm your payment method ownership — We may ask you to confirm the wallet or bank account you use for deposits matches the name on your identity document.
Approval and account status update — Once our team reviews and approves your documents, your account status updates and your withdrawal requests move through the queue without additional holds.

Add Funds to Your mratm Balance

Topping up your mratm balance takes only a few taps. Open the Cashier from your account menu, pick your preferred local method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — then key in the amount in ringgit and confirm. The transfer routes through your chosen app or online banking portal and lands in your account balance. Players in Melaka

and elsewhere across Malaysia use the same flow regardless of which local wallet they prefer. No separate forms, no waiting on a separate approval screen.

Open your account and go to Cashier — Log in to your mratm account on mobile or desktop, then tap the Cashier icon in the top navigation bar.
Choose your local payment method — Select from Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — whichever wallet or bank you already use day to day.
Enter the amount in ringgit and confirm — Key in how much you want to add, review the summary screen, then authorise the transfer inside your chosen app or banking portal.
Balance updates in your account — Once the transfer clears through the payment rail, your mratm balance reflects the amount and you can move straight into the lobby.

Withdraw Funds Back to Your Wallet

When you are ready to pull winnings out, head back to the Cashier and switch to the Withdrawal tab. Pick the wallet or bank account you want to receive the funds — it must belong to you and match the name on your mratm account. Enter the amount in RM, complete any security confirmation the system prompts (typically a one-time code sent

to your registered number), and submit. Withdrawals go through our verification queue before the transfer is released to your GrabPay, Boost or bank account. We do not quote specific processing times because they vary by payment rail and verification status.

Go to Cashier and select Withdrawal — From the same Cashier menu you used to deposit, tap Withdrawal and you will see your eligible payout methods listed.
Pick your receiving wallet or bank — Choose Touch 'n Go eWallet, Boost, GrabPay or your linked bank account. The receiving details must match your account registration name.
Enter amount and complete security check — Input the RM amount, then verify with the one-time code sent to your registered mobile number before submitting.
Verification queue and transfer release — Our team reviews the withdrawal request. Once cleared, the transfer is pushed to your chosen wallet or bank through the standard payment rail.

LOCAL PAYMENT METHODS

Payment Options on mratm

We connect your mratm account to the payment rails Malaysians already rely on. Each method below is available inside the Cashier — pick whichever one fits how you manage money day to day, from e-wallets you top up at a convenience store to direct online banking transfers. Access is subject to local law and eligibility in your region.

Touch 'n Go eWallet Malaysia's widely-used everyday e-wallet connects directly to your mratm Cashier for straightforward ringgit deposits and withdrawals.

Boost Fund your account through the Boost app in a few taps — the same app many Malaysians already use for daily spending.

GrabPay Your GrabPay balance can go straight into your mratm account via the Cashier, keeping your digital wallet in one place.

DuitNow Send via DuitNow ID for a bank-to-account transfer that works across most Malaysian financial institutions without additional setup.

FPX & Maybank2u FPX online banking, including Maybank2u and CIMB Clicks, lets you transfer directly from your bank account into your mratm balance.

Your mratm Banking Questions

These are the questions our account holders ask most often about moving money on mratm. If your situation is not covered here, reach out through the live chat channel inside your account for direct help from the support team.

You can deposit using Touch 'n Go eWallet, Boost or GrabPay, plus DuitNow and FPX bank transfers including Maybank2u and CIMB Clicks, where available in your region.

Minimum amounts are shown inside the Cashier next to each payment method. We do not publish fixed figures here as they can vary by method and account status.

Matching your withdrawal method to your deposit method is a standard account security measure. It confirms the funds return to the same verified account holder who sent them.

Check the transaction history in your Touch 'n Go eWallet app first. If the transfer shows as completed there but your mratm balance has not updated, contact live chat with the transaction reference number.

We review documents as they come in. Timing depends on submission volume at that time. You will receive an account notification once your verification status has been updated.

Withdrawals must go to a payment method that matches your verified account name. Switching to a different bank or wallet may require an additional verification step through account settings.

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