Reference

How mratm Keeps Your Account Data Private

We keep the personal details tied to your mratm account — your verification documents, your Touch 'n Go eWallet or GrabPay reference numbers, your login history — inside systems only our account-care team can access.

Account data controlPayment detail protectionLogin & device checksClear retention terms

Browse the Lobby Read FAQ

Check What Our Privacy Policy Covers

mratm Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our privacy policy sets out what we collect the moment you open an account with mratm, how long we keep it, and who on our side can see it. When you register, we ask for the basics — your name, contact number, and the e-wallet or

1
banking details you'll use for transfers. If you fund your account through Touch 'n Go eWallet, Boost or GrabPay, we record the reference number and amount for that transaction so our account-verification team can match it against your wallet statement if a dispute comes up. We
2
don't sell this data to outside parties, and we don't share it beyond what's needed to process a deposit, confirm a withdrawal, or respond to a support ticket you've raised. Session details — device type, login times, the browser you used from your phone or desktop
3
— get logged for account-security purposes, mainly to flag unusual login patterns before they become a problem. How this policy applies to you can shift depending on where you're accessing mratm from, since data-handling obligations follow local law rather than a single fixed standard. If you're
4
unsure which rules apply in your case, our support team can walk you through it directly. Updates to this policy get dated whenever we revise how we handle DuitNow or FPX transaction records, so check the version noted at the bottom of this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Support For Privacy Questions

Questions about what mratm holds on your account don't need a ticket queue detour — our live chat team can pull up your data-handling request directly and point you to the right desk. If your question involves a specific transaction, say a Boost transfer or an FPX payment, have the reference number ready so we can trace it faster. For anything that needs a written response, such as a request to correct or delete account details, we'll confirm the steps and expected handling by message rather than leaving you guessing.

Team online

Live Chat

Open live chat from your account dashboard and ask directly about data held against your profile, your Touch 'n Go eWallet reference numbers, or your login history.

Support Ticket

Submit a written request if you want a copy of your stored account details or need a correction made to your contact details or wallet reference.

Account Verification Desk

Reach this channel when a privacy question is tied to identity checks, such as confirming the name on your GrabPay or bank account matches your profile.

DATA HANDLING STANDARDS

See How We Protect Your Data

Account login details and payment references don't sit in the same place. Your Touch 'n Go eWallet or Boost numbers stay in a different access tier than your password, so one compromised login doesn't automatically expose your full transaction history. Cookies on mratm mainly keep your session active and remember your preferred payment chip row — we don't use them to build an outside advertising profile. If you want your stored details checked, corrected or removed where local law allows, raise that directly with our support desk.

Data Segmentation

Account login details, wallet references and support chat logs sit in separate systems, so a single access point doesn't expose your full profile at once.

Cookie Use

Cookies keep your session active and remember your chosen payment chip, such as GrabPay or DuitNow, rather than tracking you for outside advertising purposes.

Retention Terms

We hold transaction and verification records only as long as account-care and payment-dispute handling require, then schedule them for removal under our retention terms.

Your Change Requests

You can ask our support desk to check, correct or delete the personal details we hold, and we'll confirm what's possible under the law that applies to your region.

Privacy Policy Questions You May Ask

We collect your name, contact number, and the payment details you use to fund your account, such as your Touch 'n Go eWallet or bank reference, along with basic login and device details for security checks.

We don't sell your personal details. We only share what's needed to process a deposit or withdrawal, confirm your identity, or respond to a support request you've raised with us directly.

We log the reference number and amount for each transfer so our verification team can match it against your wallet statement if a dispute or delayed transaction needs checking.

Yes — contact our support desk with your request, and we'll confirm what can be corrected or removed based on the data-handling rules that apply in your region.

Cookies mainly keep your session active and remember your preferred payment chip row; we don't use them to build an advertising profile outside mratm.

We retain transaction and verification records only as long as account-care, security and dispute-handling needs require, then they're scheduled for removal under our retention terms.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFisherman Boat Slots InfoSuper League Sportsbook

How mratm Keeps Your Account Data Private

Reach Support For Privacy Questions

Live Chat

Support Ticket

Account Verification Desk

See How We Protect Your Data

Data Segmentation

Cookie Use

Retention Terms

Your Change Requests

Privacy Policy Questions You May Ask

01 What personal details does mratm collect when I open an account?

02 Does mratm share my data with third parties?

03 How does mratm use my Touch 'n Go eWallet or GrabPay transaction details?

04 Can I ask mratm to delete or correct my account details?

05 Does mratm use cookies, and what are they for?

06 How long does mratm keep my account and payment records?

Privacy Policy

Related pages

Related pages